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Dear CheapTickets,
Your customer service representatives are unwilling or unable due to poor training and possible language barriers to resolve technical issues that are no fault of mine. I have been trying to purchase tickets on your website for 2 days without success. I receive Message Error 1800, although when I communicate with my bank they are able to verify that CheapTickets can successfully access my credit card and charge the 9.98 test fee with no problems.
When I told your customer service reps this information, they insisted that it was my bank’s fault, and when I assured them I had already talked with my bank, they said their website must be experiencing problems, but they were unwilling to book my reservation over the phone or waive the $25 phone reservation fee EVEN THOUGH I COULD NOT MAKE MY RESERVATION ONLINE DUE TO THEIR WEBSITE.
I will never purchase from CheapTickets again. Not that I had any success the first time. If I find a charge on my credit card after all this mess, I will call my lawyer. I would rather pay him than you.
Warmest EFFING regards,
LittleBirdie
I hate online bullshit, I hate outsourcing, and I HATE HATE HATE automated voice response.
And WTF is Message Error 1800?!?
September 14th, 2007 at 2:15 pm
“And WTF is Message Error 1800?!?”
“PC Load Letter?! WTF does that mean?!”
-”Office Space”, Michael Bolton
September 14th, 2007 at 2:17 pm
YES! Office Space is the answer to all of life’s problems!